Shipping policy

Shipping Policy — The Madisson

We’re committed to getting your order to you as quickly and seamlessly as possible.

Processing Time

Orders are processed within 1–5 business days (excluding weekends and holidays).
During high-volume periods, processing times may be slightly extended.

Shipping

All orders ship via trusted local courier partners to ensure reliable and efficient delivery.

Shipping times vary based on location
Estimated delivery timelines will be shown at checkout

Duties & Taxes

Good news ✨
All orders ship from local warehouses, meaning:

No additional duties or import fees
No surprise charges at delivery

What you see at checkout is what you pay.

Tracking Your Order

Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way.

Address Accuracy

Please ensure your shipping address is correct at checkout.
The Madisson is not responsible for delays or lost packages due to incorrect addresses.

Delays

While we do our best to ensure timely delivery, shipping delays may occasionally occur due to factors outside our control (such as weather or courier delays).

Lost or Stolen Packages

Once your order has been shipped and marked as delivered, The Madisson is not responsible for lost or stolen packages.
If you experience an issue, we recommend contacting the courier directly.