Refund policy

We offer a 30-day return policy, meaning you have 30 days from the date your order is delivered to request a return.

Return Eligibility

To qualify for a return, items must be:

Unworn, unwashed, and unused
In original condition with tags attached
In original packaging
Accompanied by proof of purchase

How to Start a Return

To initiate a return, please contact us at madissontaylorstore@gmail.com.

If your return is approved, we’ll provide instructions on how and where to send your item.
Please note: returns sent without prior approval will not be accepted.

Return Shipping

Customers are responsible for all return shipping costs.

Store Credit Only

All approved returns will be issued as store credit.
We do not offer refunds to the original payment method.

Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.

Non-Returnable Items

The following items are final sale and cannot be returned:

Sale items
Gift cards
Personalized or custom items
Beauty or personal care products
Perishable goods
Hazardous materials

If you’re unsure about an item, feel free to reach out before purchasing.

Exchanges

We do not offer direct exchanges.

The fastest way to get the item you want is to:

Return your original item (if eligible)
Use your store credit to place a new order

EU Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, in accordance with EU regulations. Items must still meet all return eligibility requirements.